Privacy Policy

1. Introduction

SquareFt ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property maintenance management platform, including our website and Chrome extension.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Full name
• Phone number (optional)
• Organization name
• Password (encrypted)

Ticket and Maintenance Data

We collect and store:

• Maintenance request details
• Ticket messages and attachments
• Property and unit information
• Sender contact information (names, emails, phone numbers)
• Timestamps and status updates

Chrome Extension Data

Our Chrome extension:

• Stores authentication tokens locally in browser storage
• Caches user preferences (filters, sort settings) locally
• Does NOT collect browsing history
• Does NOT access data from other websites
• Only communicates with squareft.ai domains

3. How We Use Your Information

We use your information to:

• Provide and maintain the SquareFt service
• Display and manage your maintenance tickets
• Authenticate your access to the platform
• Send you service-related notifications
• Improve our services and user experience
• Provide customer support
• Ensure security and prevent fraud

4. Data Sharing and Disclosure

We do NOT sell your personal information.

We may share your information only in these circumstances:

• Within your organization: Team members in your organization can access shared tickets
• Service providers: Third-party services that help us operate (hosting, email delivery, analytics)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, sale, or acquisition

5. Data Security

We implement industry-standard security measures:

• All data transmitted via HTTPS encryption
• Passwords are hashed and never stored in plain text
• Secure authentication tokens with expiration
• Regular security audits and updates
• Restricted access to user data

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting [email protected].

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns to improve our service

You can control cookies through your browser settings. Disabling cookies may limit functionality.

9. Chrome Extension Permissions

Our Chrome extension requests these permissions:

• storage: Store authentication tokens and preferences locally
• alarms: Refresh ticket data periodically
• cookies: Maintain login session
• activeTab: Detect when you're on squareft.ai
• sidePanel: Display extension interface
• Host permissions (squareft.ai): Communicate with our API

The extension does NOT access your browsing history or data from other websites.

10. Third-Party Services

We use these third-party services:

• Supabase: Database and authentication
• Vercel: Web hosting
• SendGrid: Email delivery
• Twilio: SMS messaging

These services have their own privacy policies and security practices.

11. Children's Privacy

SquareFt is not intended for children under 13. We do not knowingly collect information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, contact us at: